2012 - Present


Contact Centre Manager


2009 - 2012


Customer Care Manager


2007 - 2009


Director of Poker Operations


2005 - 2007

World Pub Poker Tour


January 25th, 2012

Customer Care that makes you human

I love getting customer emails like this.  It gives you a break in your daily routine and lets you interact with your customers on a different level. I always urge CSR reps to find chances where they can show they are real humans when writing to customers and Chris King from Sainsbury’s definitely accomplished this… read more

November 28th, 2011

DemoCamp Disappointment

I decided to head to the a new co-working space called ‘The Office’ last week to check out the 13th Vancouver Demo Camp.  I hadn’t been to a DemoCamp due to me living out of the country for most of the time, but also because I never really had anything to demo since DemoCamp #3. There… read more